Opening Hours

Mon-Thu: 08:30-17:00
Fri: 08:00-16:00
Weekends: Closed

Orders placed after midday on a Friday will be despatched on the following Monday (excluding Bank Holidays). 

Shipping Costs

We ship all orders via DPD*. All orders of £29.99 or above are shipped for free to anywhere in the UK. For all orders of £29.98 or below we charge a flat shipping fee of £6.00.

*We may ship your orders via an alternative courier at busy times.

Order Tracking
Once you have completed your order through our website, Triple8.co.uk will send you an email with your order details, your order confirmation number and your DPD tracking number. You can then track the status of your order online on the DPD site. Please contact us at enquiries@triple8.co.uk should you need any additional information concerning your order.

Shipping Times
All orders are shipped DPD and shipping times can range from 1-6 working days based on your location. Orders are normally shipped out the next business day but please allow up to 3 business days for credit card authorization, order processing, and packing.  

International Shipping
Triple8.co.uk currently only ships to addresses in the UK. Should you have any questions regarding obtaining our product internationally, please contact us via email at enquiries@triple8.co.uk and we’ll be happy to assist.

Helmet Returns

We offer free returns on helmets for all customers. Refunds will be given provided items are returned back in a re-sellable condition. If damaged or visibly worn goods are sent back, we reserve the right to refuse the refund. Contact us if you have any issue with your order or need any further help. For returns of all other items, please refer to the section titled ‘All Other Returns’ below.

With each order of a helmet, you will receive a pre-paid DPD returns label* and a returns slip with your delivery note. Fill in the return reason for the helmet being returned. Place the helmet back in its retail box, and include the completed returns slip. Make sure you keep your returns label to hand. Seal the helmet back inside the shipping box, and simply stick your returns label onto the box. Take your return to your nearest DPD Pickup shop*. You will receive confirmation your return has been sent as well as confirmation we've received your goods. Provided the goods are in re-sellable condition, a full refund will be issued to you within 2 working days of your order arriving back with us. 

*Some customers may receive either a Royal Mail or UPS returns label instead. For a Royal Mail label, it's simply a case of dropping off the parcel at your local Delivery Office or Post Office. If you have a UPS returns label included instead it will need to go back via a UPS Access Point.

All Other Returns

For returns of all goods other than helmets it is the responsibility of the customer to return goods via a mail / courier service of their choice. Please return your item(s) to the following address:

Triple 8 Returns – TKC Sales Ltd.
The Old Spitfire Hangar,
Manor Park, The Strand,
Steeple Ashton,
BA14 6EP

Please include the completed returns slip received with your order. Goods remain the customer’s responsibility until they are received at our warehouse. Please ensure they are packaged appropriately to avoid damage during transit. You may wish to use an insured delivery service for peace of mind. If damaged or visibly worn goods are sent back, we reserve the right to refuse the refund. Contact us if you have any issue with your order or need any further help

Refund Policy

If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 30 days of receipt. If 30 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange. Returned items should be in re-sellable condition and must be returned in original packaging with an enclosed returns slip (indicating the reason for return). We will issue a full refund on receipt. We define re-sellable condition as not visibly worn.

We are not able to offer exchanges on any order. If you require an alternative size or colour, you will need to return the order for a refund and place a new order.

Goods will only be accepted for return if they are received within 30 days of delivery, unless we have notified you otherwise. We may refuse a refund for any item not in its original condition, damaged or missing parts for reasons not due to our error. Please do not send your purchase back to the manufacturer.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and of the approval or rejection of your refund. If you are approved, then your refund will be processed within 24 hours, and a credit will automatically be applied to your credit card or original method of payment. If you haven’t received a refund yet, please contact your bank/credit card company as it can take up to 10 days before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please do contact us.